How To Email American Airlines Customer Service

How practise I brand a complaint to American Airlines?

Every now and then you have a troublesome flight. The best matter you tin exercise is try for some compensation from the airline. Here's how to practise it with American Airlines

If you lot have recently flown with American Airlines, or interacted with an employee with American Airlines, and were not completely satisfied with the feel, yous may make a complaint to the company.

When filing a complaint, it's typical to enquire for your desired outcome, and so the company can rectify the state of affairs. It'south as well recommended y'all make reasonable requests so that the company can evangelize. For example, it may be unreasonable to inquire for a full refund but a flyer voucher can be more reasonable. Your demands will differ depending on your unique situation.

Follow these elementary instructions for how to make a complaint to American Airlines:

Send Complaint Via Email

1. Go to https://www.aa.com/contact/forms?topic=CR#/

2. Under 'Topic' select 'Customer Relations.'

3. Under 'Subject' select 'Complaint.'

4. Under 'Reason' select the option from the drop-down carte du jour that best applies to your complaint. If none of the options utilise to your situation, select 'Other.' The options include:

   • American Airlines Vacation

   • At the airport

   • Bags delayed / lost / damaged

   • Delayed / canceled flight

   • Disability-related services

   • Time to come travel

   • In flying / on your flight

   • International travel

   • Reservations

   • Ticket changes

   • Website / mobile / app

   • Other

5. Select 'Side by side.'

6. On the next page, fill up out the form. You volition be asked for your contact information, your ticket number or tape locator, your mailing address, your flying numbers, original and destination cities, and dates of travel. Information technology'south noted that you shouldn't include your date of nativity or credit card information in this form, for security purposes.

7. You will receive a response via e-mail virtually your complaint. American Airlines states it responds to customer complaints within 60 days.

Send Complaint Via Letter

1. You can transport a letter to the American Airlines Client service team at the below address:

   • American Airlines Customer Relation, 4000 East. Sky Harbor Blvd., Phoenix, AZ 85034

1. Brand sure to include your contact data, your ticket number or record locator, your mailing accost, your flight numbers, original and destination cities, and dates of travel.

2. If you take any documentation to prove your complaint, make sure to make photocopies and include the documentation in the letter.

3. American Airlines will likely reply via postal service, simply if you include your phone number or email address in your letter, they may also reply using these forms of communication. American Airlines states it responds to customer complaints within 60 days.

Make a Complaint Via Phone

1. You can contact the American Airlines Customer Service team at this phone number.

2. Make sure you have on hand your ticket number or record locator, your flight numbers, original and destination cities, and dates of travel.

3. You should mention any documentation and proof that yous take that backs your complaint.

When you're experiencing an consequence with American Airlines, it's recommended you make notes during the run into. This volition permit you to make a more detailed complaint after.

Additionally, when yous're making your complaint, it's best to write a complaint that is reasonable, cordial, and well-written. In your complaint, conspicuously country what you lot would similar to be satisfied (a refund, a ticket) and tell them that if you don't receive a response you lot'll file a complaint with the U.S. Section of Transportation and the Improve Business Agency.

Make sure to always mention or attach documentation, if you have it, including photos, videos, and documents.

Why Did GetHuman Write "How do I make a complaint to American Airlines?"?

After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided information technology was time to publish instructions. Then we put together How practise I make a complaint to American Airlines? to try to assistance. It takes time to get through these steps according to other users, including time spent working through each stride and contacting American Airlines if necessary. Best of luck and delight let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for American Airlines Problems?

GetHuman has been working for over ten years on sourcing information about big organizations similar American Airlines in guild to help customers resolve customer service issues faster. We started with contact information and fastest means to reach a man at large companies. Particularly ones with slow or complicated IVR or telephone carte systems. Or companies that take self-serve assist forums instead of a customer service department. From there, we realized that consumers still needed more than detailed help solving the near common problems, so nosotros expanded to this prepare of guides, which grows every day. And if y'all spot any problems with our How practise I make a complaint to American Airlines? guide, please allow us know by sending us feedback. Nosotros want to be every bit helpful as possible. If yous appreciated this guide, please share it with your favorite people. Our gratuitous data and tools is powered by you, the client. The more people that use it, the better it gets.

American Airlines

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